A secure future starts with protecting your account

While the internet makes it easy to manage financial transactions, it also leaves you vulnerable to identity theft, phishing, and fraud if you’re not careful. But practicing good online habits can help keep your personal information safe and secure.

Here are a few tips to get you started:

  1. Follow best practices for secure online activity
    • Keep your computer’s security features up to date, and do not log in from unsecured public networks.
    • Do not email sensitive, personal information (unless it is encrypted).
    • Do not share user IDs and passwords, and use strong passwords and different passwords for different accounts.
    • Consider what information you post to social media carefully and don’t share personal details about your background.

  2. Boost your online account’s safeguards
    • Once you create an online account with Prudential and register your information, make it a habit to review your account regularly for suspicious activity. Ensure your email, address and phone numbers are up to date.
    • Choose challenging security questions and answers only you would know.
    • Review statements and confirmations promptly. These notices are our way of letting you know what actions have been taken on your behalf.
    • If you hear from any service provider that your personal information has been compromised, immediately update your Prudential Retirement security settings and passwords.
    • You can also add a verbal password for extra security by calling our Participant Service Center.

  3. Beware of callers, spoof sites an "phishing" attempts
    • Don’t open attachments or click on links in suspicious emails.
    • Never provide personal, sensitive information to someone who phones you.
    • If you receive a suspicious call, hang up and call the customer service number.
    • Always use a search engine to get to a service provider’s account log-in page or directly paste the address into your browser yourself.

  4. Ensure your devices and storage are secured
    • When not in use, lock or shut down your smartphone, laptops, desktop and tablets.
    • Have a safe place to store your offline account statements, passwords or any documents with sensitive information.
      • Secure you smart phone too

    • Use a lock screen that only you can unlock with your unique biometric, PIN, password, or swipe pattern.
    • Install malware protection and keep your operating system and apps updated.
    • Back up your phone’s data and set up a “remote wipe” app that allows you to remove data from your phone in the event it’s lost or stolen.

    5. Anytime you see something suspicious, call Prudential to verify the information.
    • If you receive a communication that looks suspicious or feel you may have been a victim of fraud involving the Prudential name or logo, forward the information to Prudential’s Corporate Investigations Division at investigations@prudential.com or call our fraud hotline at 877-362-9232.
    • In addition, if you have been a victim of fraud, contact your local police department and/or the Federal Trade Commission’s Consumer Help Line at 877-FTC-HELP (877-382-4357).

    We hope these tips empower you to navigate the online world with confidence.
    • If you haven't already, register your account online with Prudential Retirement at retirement.prudential.com.
    • Whether you’re just registering or already have an online account, be sure to complete the secure registration process so you can perform account transactions quickly and easily. Have your mobile phone on hand for this process.
    • If you haven’t already, update your security settings by turning on Two Step Verification which helps us confirm your identity and protect your transactions.